Privacy policy

The Information We Collect

We collect personal information that you voluntarily provide to us when you place an order, create an account, sign up for our newsletter, participate in promotions, or contact us through our website. This may include your name, email address, shipping and billing address, phone number, and payment information.

We also collect certain technical data automatically when you browse our site, such as your IP address, browser type, device identifiers, and browsing behavior. This information is collected using cookies and other tracking technologies for analytics, personalization, and site functionality.

How We Use Your Information

We use your personal information to process and fulfill your orders, communicate with you about your purchases, respond to customer inquiries, and send you updates or promotional materials (only if you have opted in).

We may also use data to improve our website’s performance, understand user preferences, and ensure the security of our services. Any information used for marketing purposes will be clearly consent-based and you may opt out at any time.

Sharing Your Information

We do not sell or rent your personal information. We may share it with trusted third-party service providers strictly to help us operate our business, such as payment processors, shipping carriers, analytics services, email marketing platforms, and customer service tools.

All third-party partners are required to handle your data securely and only for the services they are contracted to provide. We may also disclose personal information if required by law, to protect our legal rights, or to comply with a legal process.

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep your cart active, and collect aggregate site usage data. Cookies help us personalize your shopping experience and improve functionality.

You can control cookie settings through your browser at any time. Disabling cookies may affect certain features or performance of our site.

Your Rights Under CCPA

If you are a California resident, you have the right to request access to the personal data we hold about you, request deletion of that data, and request information about how your data is shared. You also have the right to opt out of the sale of your personal information (note: we do not sell personal data).

To exercise these rights, please contact us at support@stix.us.com.

Your Rights Under GDPR

If you are located in the European Economic Area (EEA), you have rights under the GDPR, including the right to access, correct, restrict, or erase your personal data. You also have the right to object to processing, request data portability, or lodge a complaint with your local data protection authority.

We process your data based on your consent, contractual necessity, or legitimate interests, depending on the context of the interaction.

Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required by law. For example, order information is typically retained for tax, legal, and auditing purposes.

Data Transfers Outside the EU

If you are accessing our website from outside the United States, your data may be transferred to and processed in the U.S. where data protection laws may differ. We take steps to ensure adequate safeguards are in place when transferring data across borders, including using approved standard contractual clauses where appropriate.

Security of Your Information

We use secure servers, encryption, and access controls to protect your personal data. Sensitive information like payment details is processed securely through Shopify’s PCI-compliant checkout system and is never stored on our servers.

Children’s Privacy

We do not knowingly collect personal information from children under 13. If we learn that such information has been collected, we will take immediate steps to delete it. Our site is intended for use by individuals 13 years of age and older.

Third-Party Links

Our website may contain links to third-party websites. These sites operate independently and have their own privacy policies. We are not responsible for the content or privacy practices of these websites.

Your Choices

You may update your account information at any time by logging into your account. To unsubscribe from marketing emails, click the “unsubscribe” link at the bottom of any email we send, or contact us at support@stix.us.com.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The latest version will always be available on this page, and the date at the top reflects the most recent update.

Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or how we handle your data, please contact us at:

support@stix.us.com