STIX Guarantee
We don’t just make rods — we make confidence on the water. That’s why every STIX Fishing purchase comes backed by a rock-solid guarantee designed to give you total peace of mind.
90-Day Buy & Try Guarantee
Try any STIX Fishing rod for up to 90 days. If it’s not the perfect fit, send it back for a full refund or exchange — no stress, no pressure.
Note: Full STIX PAX bundles must be returned as a complete set to qualify.
How to Make a Return or Exchange
- Email us at support@stix.us.com
- Include your order number and let us know if you’d prefer a refund or exchange
- We’ll guide you through the quick and easy process
Need a Different Rod?
No worries. Just let us know what you're looking for and we’ll help match you with the right model. Once your return arrives, we’ll ship out your new rod fast.
What’s Covered
- 90-day satisfaction guarantee on all rods
- Rods must be in good condition — no excessive damage or wear
- Proof of purchase required
- Return shipping is your responsibility unless your order arrived damaged or incorrect
Refund Terms
Once your return is received and inspected, we’ll refund your original payment method within 30 days.
Shipping, taxes, and optional services are non-refundable.
Something Wrong with Your Order?
We pack and ship with care — but if your order arrives damaged or incorrect, contact us within 3 days. We’ll make it right ASAP.
Send a message and photos to support@stix.us.com.
No-Questions-Asked Replacement
Broke your rod while fishing? We've got your back. For 2 years after purchase, we’ll replace it for just $50 + shipping — no forms, no fuss.
Customer Confidence
“Customer service was outstanding! I had a rod swapped out fast and easy — total confidence in this company.”
We’re Here to Help
Questions? Concerns? Want gear advice? Email support@stix.us.com. We respond fast because your confidence on the water matters.